• viertl ulrich

    Customer rating:

    10-Nov-2017
    Room was nice, but breakfast is really sad. For the price level of the hotel at least some youghurt or a bigger selection of fruit or cheese!


  • Amy Daniels

    Customer rating:

    6-Nov-2017
    The service was excellent and we got an upgraded room with a patio. It was right on the water and we could watch to gondolas float by and listen to the music. It was a great experience!


  • Jeff Cody

    Customer rating:

    8-Oct-2017
    Dominiche (I hope that I remembered his name correctly) was great, he set us up with a water taxi (at 3:30 am) to the Marco Polo airport which otherwise could have been a stressful situation for leaving that early. Thanks again !!! I've never taken a boat to any airport & would do it again, anytime.


  • Robert Edwards

    Customer rating:

    12-Sep-2017
    Wonderful staff, great ambiance, excellent location, and I would stay there again for sure!


  • sergio munoz

    Customer rating:

    1-Sep-2017
    the staff, the room, the location make La Fenice a great, great, great hotel. First stay at La Fenice was 30 years ago and next time we come back to Venice we'll stay there.


  • joel vittori

    Customer rating:

    13-Jul-2017
    wonderful location and staff however our rooms were in need of extensive upgrading. Furnishings a bit stodgy, doors would not close and over all ambiance I would rate a 2.


  • John Lowery

    Customer rating:

    11-Jul-2017
    The Hotel La Fenice is a fantastic hotel. My wife and I stayed at the hotel for 3 nights and truly enjoyed our hotel. The rooms are very large and my wife loved that it had a full bathtub. It is located off the main pathways in Venice on a street that is quiet (at least for Venice) but it the main attractions of Venice are accessible within a few minutes of walking. The hotel itself is very nice and the staff are extremely polite and nice. We also enjoyed the breakfast. We definitely plan to stay here again when we return to Venice for our next holiday. I highly recommend this Hotel.


  • Anonymous guest

    Customer rating:

    5-Jul-2017
    I booked a "comfort" room and it was indeed very comfortable. The air conditioner kept the room quite cool (despite the warm temperatures of summer) and the bed was large, firm, and conducive to sleep. The room was not terribly large and there was no view to speak of, but nevertheless I would book the room again. Also, the hotel is very centrally located, convenient for walking to St Mark's or alternatively to the Dosoduro district across the Academia Bridge.


  • Herwig Moser

    Customer rating:

    29-Jun-2017
    very nice place, ideal for opera evenings, friendly staff.


  • Kathleen McCormack

    Customer rating:

    19-Jun-2017
    Rooms extremely clean. Very friendly front desk staff with wonderful recommendations for dinner.


  • Anne E Barber

    Customer rating:

    15-Jun-2017
    I had a lovely terrace off my room, heard singers rehearsing for the opera at Fenice that night, and a gondolier singing..... almost a fantasy. If my primary desire was comfort, I would not have been happy with my narrow single bed and marginal mattress. But I was in heaven there.


  • Anonymous guest

    Customer rating:

    8-Jun-2017
    Brilliant location. Lovely characterful décor. Comfortable room. A few issues ie no proper shower, shutters on bathroom window stuck so was not private and a very basic style breakfast, but overall a good hotel that I would recommend.


  • Anonymous guest

    Customer rating:

    6-Jun-2017
    The staff was very accomodating, the breakfast was lovely and we through our room was comfortable and pretty.


  • Angel Alcala

    Customer rating:

    20-Mar-2017
    The location could not be better, plus the team went out of thier ways to insure that my family had a great time, regardless that our plane arrived late they were waitting from us and took care of our needs of different type of rooms (1 triple, 1 double and a single) you do not see that very often when you are travelling with your family, if you are traveling with your family to venice, this hotel is your best choice.


  • David Urmston

    Customer rating:

    30-Jan-2017
    An enjobyale stay, thank you.


  • Francois HOREL

    Customer rating:

    27-Jan-2017
    Many years I stay in this hotel and never been disappointed. And localisation is really perfect. Just miss a toaster for bread ...


  • FRANCOISE Morin

    Customer rating:

    2-Jan-2017
    Very nice room well decorated, quiet. Hotel is very well located and easy to come to from the airport. Good recommendation and service from the desk. More Italian specialties for breakfast would bring more diversity in the selection.


  • Anonymous guest

    Customer rating:

    21-Dec-2016
    La Fenice is a hotel that embodies Venice in all of its majesty. If you are looking for a true Italian experience in the heart of a magical city, then you have arrived. I went with two of my brothers and a good friend, from the moment we walked through the doors to check in, until the moment we reluctantly left, we were treated to the best customer service I've ever received in any part of the world. The beauty of the hotel itself is unique: old world sumptuousness meets modern day convenience. Silk, upholstered walls, beautiful wooden armoires, comfortable beds with the traditional, Italian, iron bed frames, it felt like I was staying in one of the grand Palazzo's. Delicious chocolates awaited us in our room and the complimentary Continental Breakfast was a feast! If you are a chocolate fan, I strongly recommend the Nutella filled croissants. As a child, I can remember coming to Europe - Continental Breakfasts were small; this was a grand buffet that kept us full until evening. The staff consistently went above and beyond at every opportunities , they were extremely helpful with restaurant suggestions, directions, etc., but they truly excelled at making us feel welcome in a foreign city.


  • Anonymous guest

    Customer rating:

    4-Nov-2016
    The location and overall quality of the hotel was wonderful. We were just a few minutes walk from St. Mark's Square in an area with several dining and shopping options. The staff was very helpful. The room was comfortable and clean. Our room had a delightful, spacious balcony overlooking a canal. All in all, a wonderful experience.


  • Anonymous guest

    Customer rating:

    25-Sep-2016
    Very nice experience! The staff was friendly, and the brekfast was yummy!


  • Anonymous guest

    Customer rating:

    3-Sep-2016
    We have thoroughly enjoyed our stay. The room was charming. The bathroom was very clean. The croissants at breakfast were fresh and warm. The staff is exceptionally friendly and helpful. The light dinner option you offer is perfect. We enjoyed every moment!!


  • Anonymous guest

    Customer rating:

    29-Jun-2016
    The air conditioning did not work well, so the room was quite warm. The coffee machine became very crowded during breakfast. It would have been better to have both operating. The shower head was not connected to a holder, so I had to have a hand-held shower. Otherwise, the hotel was well located and the management helpful with information.


  • michael davidson

    Customer rating:

    20-Jun-2016
    Nice service at the front desk, they helped us understand how to use the air conditioning.


  • Anonymous guest

    Customer rating:

    18-Jun-2016
    Excellent location. Efficient, helpful, courteous staff. Only complaint I have is the dark, somber look of the room, very depressing. Flock wall covering went out of fashion years ago. Like most people, I prefer a light, cheerful room. Even the bed cover was dreary. This is a hotel that needs a good interior decorator, who can give it a fresher appearance.


  • Anonymous guest

    Customer rating:

    6-Jun-2016
    Couldn't ask for a better hotel in Venice: very convenient location, very clean and comfortable accommodations and a friendly, attentive staff.


  • Barbara Christensen

    Customer rating:

    11-Apr-2016
    Everyone was extremely helpful. My room was comfortable and the big bathtub was wonderful. I had a view of the canal and bridge from my balcony. Very entertaining!


  • Anonymous guest

    Customer rating:

    8-Apr-2016
    We enjoyed our stay. The receptionists were friendly and helpful and the room was comfortable.


  • mario joseph abate

    Customer rating:

    22-Mar-2016
    the hotel is very cosy, centrally located in San Marco and a 2 minute walk to the Fenice theater. The hosts are very kind and I loved the rooms which at them moment are undergoing renovations.. but rooms are spacious and decorated in a very excentric fashion with theater themes. Ask for the room with the terraces they are a delight.


  • Anonymous guest

    Customer rating:

    8-Feb-2016
    First of all, the location is best for Teatro Fenice. just 2 minutes. I enjoyed opera 'La Traviata' without having to worry about the way back by myself. The hotel is not modern,but I loved slow elevator,Corridor such as the maze And staffs of this hotel are kind with a homey atmosphere. One request, please arrange an instantaneous water heater in the room. (Of course,hotel staff offered voiled water if i asked to. but it is convenience) Thank you again. I will select your hotel next time again.


  • Nicole Mitchell

    Customer rating:

    29-Jan-2016
    The hotel was in a brilliant location, close to main shopping areas, albeit a bit tricky to find first off as Venice is a bit of a maize later at night. The staff on reception could not have been more approachable and were brilliant in helping with directions and suggestions of places to go. Breakfast was great way to start each day, I loved the chocolate croissants, why not when you are on holiday! I will definitely be recommending this hotel to anyone planning on visiting the great city =)


  • Anonymous guest

    Customer rating:

    28-Nov-2015
    La "junior suite" est splendide.


  • Anonymous guest

    Customer rating:

    27-Oct-2015
    Very helpful, friendly staff. Very conveniently situated. Rooms clean but fairly basic; TV limited to a few Italian channels. Free Wi-Fi worked well. Average/basic breakfast.


  • Anonymous guest

    Customer rating:

    23-Oct-2015
    Hotel very central to San Marco and very clean and comfortable. Staff very helpful. Lots of restaurants around about. Close to Theatre Fenice which gives style to the area.


  • Anonymous guest

    Customer rating:

    18-Oct-2015
    Beautiful hotel centrally located. Staff was pleasant.


  • Anonymous guest

    Customer rating:

    7-Oct-2015
    Our stay was a pleasure on the whole and I would gladly recommend the Hotel to colleagues and friends. The WiFi did not allow me to read my e-mails, however, probably due to a low data volume. Also, a basket of fresh fruit would have nicely complemented the appetizing breakfast on offer.


  • Stefanie PucherEndler

    Customer rating:

    20-Jul-2015
    otel la Fenice is my favorite Hotel in Venice. This was my 8 stay here and be shure, I´ll come back next year. Thank you for all!


  • Douglas Crimp

    Customer rating:

    14-Jul-2015
    The staff was extremely pleasant and helpful.


  • Anonymous guest

    Customer rating:

    27-Jun-2015
    This was my second stay in this hotel. I chosed it because it's situated very centrally, but still outside the most noisiest part of Marco Polo. My room was quite unik and allergic from the older part of the building, where wifi worked only in the bathroom :-) Breakfast was included in the price and all personell was very nice and helpful.


  • Anonymous guest

    Customer rating:

    23-Jun-2015
    My friend Jason and I stayed for 4 nights. We really enjoyed our time there. The staff was really accommodating and friendly, visiting our room a couple of times a day. Room was clean and rather large. Loved the property. The terraces were nice. We would definitely stay again. Breakfast was just ok.


  • Anonymous guest

    Customer rating:

    14-Jun-2015
    We really enjoyed breakfast and the fresh red orange juice. The room was nice and the area quiet and central to everywhere in Venice.


  • Anonymous guest

    Customer rating:

    8-Jun-2015
    Particularly good location with all the usual sights being within easy walking distance. Very helpful and friendly staff. Nice to stay at an hotel that felt Italian rather than a big chain.


  • Anonymous guest

    Customer rating:

    7-Jun-2015
    Great location, quiet street, close to the opera and the staff was very, very nice. The room was exactly what I hoped for in a Venice boutique hotel. Will stay at Hotel La Fenice on my next trip to Venice.


  • John Wright

    Customer rating:

    29-May-2015
    Very friendly and helpful staff and the hotel and bedroom were very clean. I would like to have the option of breakfast not being included in the price as I didn't think it was very good.


  • Anonymous guest

    Customer rating:

    8-May-2015
    Francesco at the front desk really made the stay special. His professionalism and wit really added to the trip. The breakfast is great, and a chance to check out some local art. The Jr Suite room was spacious, especially for Venice, and it's great to open the windows and enjoy the sounds of opera singers practicing at La Fenice next door. Otherwise it was very quiet and the Venetian decor adds to the ambiance. Visitors should be ready to pull their luggage over two bridges if they arrive or depart from the Grand Canal.


    • Hotel response

      Dear Mrs. Gillette, thank you very much for your kind review. I am delighted to know that you had such a pleasant stay with us. The whole staff and I look forward to welcoming you back as our guest on a future occasion. Special greetings from Francesco and all of us, Annalisa Lanari PUBLIC RELATIONS


  • Anonymous guest

    Customer rating:

    31-Mar-2015
    The breakfast buffet should be reorganised : put the coffee machine at an end of the buffet instead of in the middle where it blocks everybody…


    • Hotel response

      Dear Ms. Janz, thank you for your review and suggestions, which help us improve our services. I look forward to welcoming you again on a future occasion should your travels bring you back to Venice, and hearing your opinion on the new services we are providing. Yours sincerely, Annalisa Lanari PUBLIC RELATIONS


  • Anonymous guest

    Customer rating:

    30-Mar-2015
    Helpful staff. The hot water to our room (352) was NOT hot. Staff offered another room. However in other respects we were satisfied with the room: comfortable, felt spacious, very quiet on canal at back of hotel, few other guests near us. The hot water was a problem when a large tour were all using the water at the same time. We learned how to avoid these times. Breakfasts were fine. Good situation. We would be happy to book again if we are in Venice.


    • Hotel response

      Dear Mrs. Brenton, Thank you very much for your kind review. I apologise for the problems you encountered with the hot water and I can assure you that we have fixed them. I look forward to welcoming you in our hotel on a future occasion, should your travels bring you back in Venice. Best wishes from the whole staff. Annalisa Lanari PUBLIC RELATIONS


  • Anonymous guest

    Customer rating:

    24-Feb-2015
    electrical outlet converters would be nice for curling irons, etc.


  • Ari Huhtala

    Customer rating:

    2-Feb-2015
    Splendid location, friendly staff, cosy rooms!


  • Anonymous guest

    Customer rating:

    14-Jan-2015
    we were extremely happy and satiesfied !!!!


  • Donald Seldin

    Customer rating:

    3-Jan-2015
    We are loyal to La Feniche for a reason...the staff are wonderful. Grazie, Professor Doctor Don and Mrs Seldin