Michele, Eleonora and Gregory

For more than fifty years, the Facchini family, together with its staff, has kept the heart of Hotel La Fenice et des Artistes beating.

Michele grew up within these walls, learning from his parents from an early age the art of hospitality: made of attention, presence, memory and small daily gestures. A passion he has also passed on to his children Eleonora and Gregory, today a living part of the hotel’s story.

Together they continue to take care of the hotel and its guests with the same spirit as always: that of a Venetian home open to the world.

Rosa

Rosa is one of our pillars. Precise, reliable and always present, she is the heart of the reservations office.

Our Reservation Manager comes directly from the Venetian Lagoon and knows every detail of the work behind the scenes: special requests, arrivals, departures, guest preferences and small wishes to turn into reality.

Patrick

Patrick is the hotel manager and takes care of the overall coordination of the hotel, closely following the organisation of departments, communication and marketing.

Serious when needed, or at least so he claims, he tries every day to keep together numbers, people, ideas and small daily surprises. When the atmosphere allows it, he gives space to his lighter and more playful side, because hospitality also lives through smiles, complicity and good humour.

Ileana

With us for over twenty years, Ileana is our receptionist par excellence.

Welcoming, smiling and always ready to help, she perfectly represents that spirit of Venetian hospitality that makes guests feel expected, recognised and welcome from the very first moment.

Peppino

Peppino has been with us for two years and is now fully part of our small, great family.

Sociable, exuberant and always ready with a joke, he brings a little bit of Salento sunshine to the hotel every day: energy, warmth and that spontaneous friendliness that makes everyone feel at ease.

Aurora

Aurora is a very sweet and empathetic presence, able to welcome guests with naturalness and sensitivity.

A lover of cats and small details, she brings her own light to reception: with her smiling eyes and gentle manner, she truly is a ray of sunshine for those arriving at the hotel.

Danny and Swami

Danny and Swami are our two apprentices: young, curious and full of desire to grow.

Every day they approach the world of hospitality with enthusiasm, attention and that almost “obsessive” curiosity which, when born from passion, is always an excellent sign. They observe, ask, learn and bring with them the fresh energy of those who have just begun a journey and want to do it well.

Erwin and Henry

Erwin and Henry are our night porters.

With their kindness, discretion and reliability, for more than twenty years they have been a precious and reassuring presence for us. When the city slows down and the hotel becomes quieter, they are the ones who watch over the house and our guests.

Martina

Martina is our breakfast room manager.

Attentive to product quality and to every detail, she follows with particular care everything related to breakfast and to the dietary well-being of our guests.

Every morning she welcomes everyone with a big smile and brings to the room that playful, ironic and slightly noisy spirit that is part of the Hotel’s character: a spontaneous, warm and authentic energy, able to start the day in the right way.

Nilda and Jolanda

Our breakfast room girls love music, croissants and carefully made cappuccinos.

Every morning they prepare the room, welcome guests and turn the first moment of the day into a small ritual of good humour. Their passion? Making the day begin with a smile, both for guests and colleagues.

Edwin, Dan and Rahman

Edwin knows every corner of the hotel. Dedicated, attentive and tireless, he is one of those quiet points of reference without whom many things simply would not work.

Alongside him, Dan and Rahman bring new energy, practical skills and a hands-on spirit. Between rooms, corridors and small daily surprises, they always know how to step in, fix things and put everything back in its place.

Marco

Marco is the heart of our administration.

Every day he takes on numbers, deadlines, accounts and documents with precision and patience. Behind the harmony of a hotel there is also someone who, quietly, makes everything add up. And Marco, fortunately, does it very well.

Marina

Without Marina, Hotel Piccola Fenice would not be the same.

For years she has been its faithful guardian: with passion, attention and great practicality, she takes care of every detail. All accompanied by her unmistakable authentic Venetian accent, which she stubbornly — alas, often in vain — tries to teach to guests and timeshare owners.

Our chambermaids

Skilled, sweet and above all cheerful, our chambermaids are a fundamental presence in the daily life of the hotel.

Their friendliness often echoes along the corridors, between a “Hello, buon giorno!”, a “Sorrrrry, sorry!” and a few Venetian expressions that have become part of our daily soundtrack.

With care, energy and good humour, they prepare the rooms every day so that every guest can feel welcomed, comfortable and truly at home.