The staff at the Hotel La Fenice et des Artistes?
A big little family.
Michele, Eleonora and Gregory
For more than 50 years, the Facchini family and its staff has kept the Hotel’s heart beating. Michele learnt the art of hospitality from his parents from a young age. He passed the passion on to daughter Eleonora and son Gregory who today put their heart and soul into caring for the hotel and its guests, their great family.
Rosa, our backbone, is a champion in managing the bookings. She is our “Reservation Manager”, coming directly from the Lagoon, Rosa works in the beating heart of our offices.
Francesco and Ileana
Francesco, Venetian born and bred, he is our Chief Concierge. Forty years’ experience as a hotel concierge in Venice, on his jacket he proudly boasts the symbol of “Les Clefs d’Or”.
Ileana, veteran with us for 20 years, is the receptionist par excellence: ospitality and gentle smile always ready to welcome our guests.
Andrea, Massimo and Nicolò
Andrea, our young lever, ever attentive and willing, has already made the reservations his great passion.
Massimo, directly from Sant’ Erasmo, professionalism and precision are his greatest qualities.
Nicolò, our latest purchase, very young, he speaks many languages and has already won over our customers with his kindness.
Erwin and Henry
For more than twenty years, Erwin and Henry, our exceptionally kind night concierges, have been the most reliable of collaborators.
Nilda and Martina
Nilda and Martina, both lovers of music and croissants, have made cappuccinos and pancakes their specialities. Their passion? Making sure guests and colleagues start every day with a smile.
He challenges the numbers every day!
He is the heart of our administration and is always able to make things add up
Without Marina, the Hotel Piccola Fenice would not be the same. She has looked after it faithfully for years, managing the bookings with enthusiasm and taking care of every detail. She has an authentic Venetian accent which she stubbornly (alas, in vain!) try to teach to her guests, both young and old alike.
Expert at their work and kind hearted, but above all always cheerful. Their friendly charm echoes down the corridors every day. “Hello buon giorno”, “Sorrrrry, sorry“, or “Ghetto un sugaman da prestarme?”, their amusing main trends.